Refund policy

Return & Refund Policy 

At Raglis, our goal is to make every order simple, clear, and dependable. If something goes wrong with your purchase, please review the policy below to understand how cancellations, returns, replacements, and refunds are handled.

1. Order Cancellations & Changes

If you need to cancel an order or make changes to it, please contact us within 24 hours of placing the order.

After your order has entered processing or has already been shipped, we may no longer be able to cancel it or make changes to the order details.

2. Return Request Period

You may request a return within 30 days from the date your order is delivered.

Return requests received after the 30-day period may not be accepted.

3. When a Full Refund May Apply

A full refund or replacement may be available if the product you receive is:

  • Damaged during delivery
  • Defective or not working properly
  • Missing important parts or accessories
  • Materially different from the product shown or described

A full refund is generally not provided when the reason is:

  • You changed your mind
  • You ordered the wrong product
  • You no longer need the item
  • The purchase was made accidentally

For these situations, Raglis may, depending on the circumstances, offer an exchange, store credit, replacement, or partial refund.

Any approved return must meet the conditions listed below.

4. Return Eligibility Requirements

To be considered for a return, the product should:

  • Be unused and in suitable resale condition
  • Be returned with its original packaging
  • Include all accessories, parts, manuals, and tags
  • Include valid proof of purchase or the order number

Products that have been used, washed, modified, intentionally damaged, or returned incomplete may not qualify for a return.

This does not affect products with an approved manufacturing defect or delivery-related damage.

5. Contact Us Before Sending a Return

All returns must be approved by our customer support team before being shipped back.

To request a return, please contact us within the applicable return period and provide:

  • Your order number
  • The reason for the return
  • Photos of the product if it is damaged, defective, incorrect, or incomplete

Once your request is reviewed, we will provide you with the necessary return instructions.

Products returned without prior approval may not be eligible for a refund.

6. Return Shipping

For qualifying and approved returns, Raglis may provide a prepaid return shipping label.

Customers should use the return label and instructions supplied by our support team.

Please make sure the parcel is packed securely before handing it over to the shipping carrier.

7. Refund Processing

Refunds are normally issued after the returned product has been received and inspected.

Once the return is approved, the refund will generally be processed within 3–5 business days and sent back to the original payment method used for the order.

Your bank, card company, or payment provider may require additional time to display the refund.

Where a product is required to be returned, a refund may not be issued until the returned item is received.

8. Exchanges & Replacements

Approved products may be eligible for an exchange or replacement, depending on product availability.

If the same product is unavailable, we may offer another suitable option, store credit, or a refund where applicable.

Certain clearance, promotional, personalized, or final-sale products may not qualify for exchange unless they arrive damaged or defective.

9. Delayed or Missing Refunds

If your refund has been approved but has not appeared in your account:

  • Review your bank or card statement
  • Allow additional processing time
  • Contact your bank or payment provider
  • Contact our support team if the refund still cannot be located

We will be happy to assist you with checking the refund status.

10. How to Pack Your Return

When sending back an approved product:

  • Include the complete product and all included accessories
  • Use the original packaging whenever possible
  • Pack the item carefully to prevent damage during return shipping
  • Attach the provided return label correctly

Products damaged because of improper return packaging may affect return eligibility.

11. Contact Information

For questions about returns, refunds, exchanges, replacements, or your order, please contact our customer support team:

Email: support@raglis.com

Please include your order number and a short description of the issue so our team can assist you as quickly as possible.